shipping & refunds

Shipping

We ship to Germany, the European Union, and worldwide. The standard shipping rates are as follows:

  • Germany: 5 €
  • Europe: 15 €
  • Worldwide: 25 €

Shipping is free on orders over 150 €.

Estimated delivery times after dispatch are:

  • Germany: 2-4 business days
  • Europe: 2-8 business days
  • Rest of the World: 7-15 business days

The express shipping rates are as follows:

  • Europe: 30 €
  • Worldwide: 60 €

Shipping is 15 & 35 € accordingly on orders over 150 €.

Estimated delivery times after dispatch are:

  • Europe: 1-4 business days
  • Rest of the World: 4-8 business days

Once your item is shipped, you will receive a shipping notice.

Duties and Taxes

For customers within the European Union, there are no customs charges applied. However, for international orders outside the European Union, there might be additional duties and taxes imposed when your order arrives at your destination country. Please be aware that any such additional charges are your responsibility. For further information, we recommend reaching out to your local customs office.

Refunds

To qualify for a refund, you're required to return the purchased item within 14 calendar days from its receipt. The returned item must be in the same condition as when you received it, with no damage whatsoever. This applies also for the packaging.

Once we've received and inspected your returned item, we will proceed to process your refund. This includes the price for the clothing piece, not for the delivery. The refund will be credited to the original payment method used for the purchase. Please note that for credit card payments, it might take between 5 to 10 business days for the refund to reflect on your credit card statement.

If the item is found to be damaged in any way, or if the return is initiated beyond the 14-calendar-day period, you will not qualify for a refund.

Bespoke Products

Please note that we are not responsible for bespoke products made to incorrect measurements provided by the customer. Once we start working with the information provided by the customer, we cannot offer a refund or exchange.

If you have any questions or need further clarification, please don't hesitate to contact us.