shipping & refunds
Shipping
We ship to Germany, the European Union, and worldwide.
| Destination | Shipping method | Shipping rate | Orders over 250 € | Delivery after dispatch |
|---|---|---|---|---|
| Germany | Standard | Free | Free | 2–4 business days |
| EU | Standard | Free | Free | 3–8 business days |
| Worldwide | Standard | 45 € | Free | 7–15 business days |
| EU | Express | 45 € | 30 € | 1–3 business days |
| Worldwide | Express | 90 € | 45 € | 4–8 business days |
Delivery times are estimates. Once your item is shipped, you will receive a shipping notice.
Duties and Taxes
For customers within the European Union, there are no customs charges applied. However, for international orders outside the European Union, there might be additional duties and taxes imposed when your order arrives at your destination country. Please be aware that any such additional charges are your responsibility. For further information, we recommend reaching out to your local customs office.
Return & Exchange Policy
At GLÜCK, we want you to feel confident in your purchase. Here are your return and size exchange options:
Free size exchange in Germany
Ordered the wrong size? Return the item and receive the correct size at no extra shipping or return cost. This offer covers one size exchange per item and is available in Germany only.
Free return when ordering two sizes in Germany
Unsure which size to choose? Order two sizes of the same item, keep the one that fits best, and return the other for free. This offer covers one returned item per product purchase and is available in Germany only.
Standard return fees
For returns not covered by the free-return offers above, the following fees apply, even if your original delivery was free:
| Region | Return fee |
|---|---|
| Germany | 5 € |
| Europe, excluding Germany | 10 € |
| Outside Europe | 30 € |
Return deadline and item condition
To qualify for a refund, you're required to return the purchased item within 30 calendar days from its receipt. The returned item must be in the same condition as when you received it, with no damage whatsoever.
How to return?
- Start your return. Initiate a return through your customer account, or contact us. You can share your reason for returning the item to help us improve our products and services, but this is optional.
- Request a return label. We are happy to provide you with a return label. Please contact us for one. See the return fees and free-return offers above.
What happens after your return?
Once we've received and inspected your returned item, we will proceed to process your refund.
This includes the price for the clothing piece, not for the delivery. The refund will be credited to the original payment method used for the purchase.
Please note that for credit card payments, it might take between 5 to 10 business days for the refund to reflect on your credit card statement.
Return conditions
If the item is found to be damaged in any way, or if the return is initiated beyond the 30-calendar-day period, you will not qualify for a refund.
Information for EU customers
If you are a customer based in the European Union, you have the right to withdraw from your purchase within 30 days of receiving your order, without giving any reason.
Bespoke Products
Please note that we are not responsible for bespoke products made to incorrect measurements provided by the customer. Once we start working with the information provided by the customer, we cannot offer a refund or exchange.
But custom but can be adjusted for an extra charge, if the given measurements were incorrect.